Refund policy

At VITA MINE LAB, we strive to provide high-quality products and excellent customer service. While we do not accept returns on vitamins and supplements, we do offer a refund or replacement policy for other products and under certain circumstances.

NON-RETURNABLE PRODUCTS

- All vitamins and supplements are final sale and cannot be returned or exchanged.

- This policy is in place due to the consumable nature of these products and to ensure the quality and purity of our products.

RETURNABLE PRODUCTS

- Apparel, accessories, and other non-consumable products may be returned within 7 days of delivery.

- To initiate a return, please contact our customer service team via phone, email, or through our website.

REFUND POLICY

- Refunds will be issued in the original form of payment.

- Refunds will be processed within 5-7 business days of receiving the returned product.

- Refunds will only be issued for the product price and do not include shipping costs.

DAMAGED OR DEFECTIVE PRODUCTS

- If you receive a damaged or defective product, please contact us within 3 days and we will provide a replacement or refund.

EXCEPTIONS

- We reserve the right to refuse any return or refund request that does not meet our return and refund policy requirements.

By purchasing from VITA MINE LAB, you acknowledge that you have read and understood our return and refund policy.